Connect with our deeply experienced Kylo™ support experts

You can rest easy knowing we are on hand to help wherever and whenever you need us

Kylo™ has already helped customers across all verticals turn failing data lake projects into solutions generating tangible returns. However, we know that one of the main challenges they’ve faced before, during and after production has been finding the available expertise within their own organization to support such a critical part of the architecture. 

The Think Big Kylo™ service packages offer your team support throughout the entire Kylo™ implementation. Our uniquely qualified and skilled team combine eight years of expertise across the globe and have been involved in over 200 data lake projects spanning all industries. Whether you opt for Foundation, Standard, Enterprise or Customized support, our team will equip you with robust backing, paired with a deep understanding of your business and optimization, enabling you to continue maximizing the business benefits of Kylo™.

We have defined each tier based on our experience of customer needs, but each can be used wherever you see the best fit for your organization:

    • Foundation: Designed for pre-production stage. This allows your organization to fully understand and evaluate Kylo™ before making any commitment.
    • Standard/Enterprise: Designed for both production and pre-production. Your organization can choose from these based on the level of support required.
    • Customized: Should none of the above levels of support suit your organizational needs, we also offer a fully customizable Kylo™ support service.
  • Foundation

  • 6 months (non renewable, non production)
    Term
  • 1 contact
    Named Support Contracts
  • 9 x 5 (phone / web)
    Coverage
  • 1 business day
    Tiered Response (1-3)
  • Expert Services
  • Performance Diagnosis
  • Patches and Updates
  • Install Troubleshooting
  • Development Advice
  • Standard

  • 1 year
    Term
  • 3 contacts
    Named Support Contracts
  • 9 x 5 (phone / web)
    Coverage
  • 4 hours / 1 business day
    Tiered Response (1-3)
  • Expert Services
  • Performance Diagnosis
  • Patches and Updates
  • Install Troubleshooting
  • Development Advice
  • Enterprise

  • 1 year
    Term
  • 5 contacts
    Named Support Contracts
  • 24 x 7 (phone / web)
    Coverage
  • 1 hour / 4 hours / 1 business day
    Tiered Response (1-3)
  • 40 hours
    Expert Services
  • Performance Diagnosis
  • Patches and Updates
  • Install Troubleshooting
  • Development Advice

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